Dairyland Ginseng Returns & Refund Policy
We value your satisfaction and aim to make your return process as smooth as possible. Please read our returns and refund policy below for more details.
Return Policy
You have 30 days from the date of purchase to request a return. Unfortunately, we cannot process refunds or exchanges after this period.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
Non-Returnable Items:
- Gift cards
What You’ll Need:
To complete your return, we require a receipt or proof of purchase.
Refund Process
Once we receive your returned item, we will:
- Inspect the item to ensure it meets our return criteria.
- Send you an email to confirm if your refund has been approved or denied.
If approved, your refund will be processed, and the amount will be applied to your original payment method within a few business days.
Haven’t received your refund yet?
- Check your bank account or credit card statement again.
- Contact your credit card company—it may take some time to post.
- Reach out to your bank, as processing times can vary.
Still no refund? Contact us at info@dairylandginseng.com for assistance.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item:
- Email us at info@dairylandginseng.com.
- Send your item to:
Dairyland Ginseng
3254 Decator Drive, Wausau, WI 54401, United States
Returning an Item
To return an item, please ship it to:
Dairyland Ginseng
3254 Decator Drive, Wausau, WI 54401, United States
- Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For items valued over $75, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
We cannot guarantee that we will receive your returned item.
If you have any questions or need further assistance, feel free to reach out to us at info@dairylandginseng.com. We're here to help!
